Consumer affairs, Consumer rights, Money, Travel, British Airways, Travel & leisure Business | The Guardian
When Raluca Hamilton was arranging family holidays, a computer autofill error meant her son’s name was wrong. The tickets had to be refunded and bought again at a higher priceIt was a week before a family holiday in Lanzarote that Raluca Hamilton realised there was an error on her two-year-old son’s ticket for the flight: instead of his first name, it was her own that had been entered.But what she thought was a simple error ended up costing her more than £730 to fix, and left her feeling like a “cash cow” for British Airways. Continue reading…
When Raluca Hamilton was arranging family holidays, a computer autofill error meant her son’s name was wrong. The tickets had to be refunded and bought again at a higher price
It was a week before a family holiday in Lanzarote that Raluca Hamilton realised there was an error on her two-year-old son’s ticket for the flight: instead of his first name, it was her own that had been entered.
But what she thought was a simple error ended up costing her more than £730 to fix, and left her feeling like a “cash cow” for British Airways.
