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Consumer advocacy group says draft charter should include the right to a replacement or a refund when a flight is cancelled or significantly delayedGet our breaking news email, free app or daily news podcastLabor’s proposal to bolster airline customers’ rights to empower them against poor service and disruptions offers weaker protections than those Australians are already entitled to under consumer law, Choice has warned.The consumer advocacy group also criticised the use of timeframe “targets” instead of “deadlines” as being more likely to let airlines off the hook more easily.Sign up for Guardian Australia’s breaking news email Continue reading…
Consumer advocacy group says draft charter should include the right to a replacement or a refund when a flight is cancelled or significantly delayed
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Labor’s proposal to bolster airline customers’ rights to empower them against poor service and disruptions offers weaker protections than those Australians are already entitled to under consumer law, Choice has warned.
The consumer advocacy group also criticised the use of timeframe “targets” instead of “deadlines” as being more likely to let airlines off the hook more easily.
