Ofgem, Energy bills, Energy industry, Business, Money, Household bills, Consumer affairs Business | The Guardian
Ofgem calls for ‘culture change’ in sector to reverse poor reputation and improve public trustEnergy suppliers have been told to dramatically improve their customer service or face tough intervention, amid complaints about long call waiting times and billing problems.The energy industry regulator Ofgem said it wanted a “culture change” to dramatically reverse the conditions in an industry with a reputation for poor handling of customers, to ensure suppliers offer a service on par with retail, tourism and banking. Continue reading…
Ofgem calls for ‘culture change’ in sector to reverse poor reputation and improve public trust
Energy suppliers have been told to dramatically improve their customer service or face tough intervention, amid complaints about long call waiting times and billing problems.
The energy industry regulator Ofgem said it wanted a “culture change” to dramatically reverse the conditions in an industry with a reputation for poor handling of customers, to ensure suppliers offer a service on par with retail, tourism and banking.
