In the digital age, online reputation and customer feedback play a crucial role in the success of businesses. With the multitude of options available, finding the right tool to manage customer feedback can be a daunting task. FeedbackLink is a customer-feedback and social-proof platform that aims to help businesses build online credibility and collect actionable customer feedback.
Features
FeedbackLink offers a range of features to help businesses effectively manage and utilize customer feedback:
- Collect Reviews, Testimonials & Feedback
FeedbackLink allows businesses to collect reviews, testimonials, and feedback from customers across various touchpoints. Whether it’s through email invites, website pop-ups, in-store interactions, or packaging inserts, businesses can gather valuable insights from their customers. - Generate Word of Mouth
By guiding satisfied customers to leave reviews, testimonials, or share their experiences on social media, FeedbackLink helps businesses generate positive word-of-mouth and expand their online credibility. On the other hand, unhappy customers can be directed to a customized channel to voice their complaints, enabling swift action and resolution. - Social Proof Widgets
FeedbackLink provides elegant showcase widgets that allow businesses to display their best reviews and feedback on their website. These widgets can help improve customer conversion rates and showcase verified testimonials to potential customers. - Net Promoter Score® Calculation
FeedbackLink can automatically calculate the Net Promoter Score (NPS) based on customer ratings. NPS is a metric backed by research that predicts revenue growth, providing businesses with valuable insights into customer satisfaction and loyalty. - Beautifully Branded Surveys
Customers interact with FeedbackLink surveys that are branded with the business’s logo and colors, ensuring a familiar and seamless experience. The feedback web app is designed to be simple, effortless, and visually appealing across all devices. - Actionable Feedback Collection
Businesses can set up custom surveys and polls to gather actionable feedback from customers who prefer to provide more detailed responses. This allows businesses to get quantified, summarized feedback that can be used to improve their products or services. - Expand Your Online Reputation
Happy customers can easily share their positive experiences with friends or leave reviews on selected public review profiles through FeedbackLink. This helps businesses increase their online reviews and shares from their most supportive customers, enhancing their online reputation. - Route Complaints Effectively
Unhappy customers can voice their complaints directly to a designated support channel through FeedbackLink. This enables businesses to provide prompt, personalized responses to unhappy customers, addressing their concerns in a timely manner.
Overall, FeedbackLink is a comprehensive platform that offers businesses the tools they need to effectively manage customer feedback and build online credibility. With its range of features, businesses can enhance their online reputation, generate positive word-of-mouth, and ensure customer satisfaction. Whether it’s collecting reviews, calculating NPS, or showcasing social proof, FeedbackLink provides the necessary resources for businesses to thrive in the digital landscape.
Pricing
FeedbackLink offers three pricing plans: Soar for $329/month, Engage for $69/month, and Learn for $19/month. Each plan includes features like video responses, unlimited responses, and social proof widgets. Custom plans for larger enterprises are also available.
Visit feedback.link for more.
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FeedbackLink helps businesses collect customer feedback from multiple touchpoints and showcase the best reviews on their website for credibility. Ai Tools, AI, AI tools Dynamic Business
