“I’m Afraid We Are Automating This Work Without Really Understanding It”

An interview with sociologist Allison J. Pugh on what we lose when we automate work that connects people. Automation, Generative AI, Interpersonal communication, Interpersonal skills, Society and business relations, Digital Article 

An interview with sociologist Allison J. Pugh on what we lose when we automate work that connects people.

 HBR.org