The report by Healthwatch England found that under half took any action – such as sharing concerns with ward staff – with many feeling it would make no difference or improve things. The report by Healthwatch England found that under half took any action – such as sharing concerns with ward staff – with many feeling it would make no difference or improve things.
Less than 1 in 10 patients who experience poor NHS care make a formal complaint – because they have ‘no confidence’ in the grievances procedure, study reveals
