In a survey, nearly 60 percent of retailers said they had policies that refund customers for items that aren’t financially viable to send back. E-Commerce, Shopping and Retail, Customer Relations, Rebates and Refunds In a survey, nearly 60 percent of retailers said they had policies that refund customers for items that aren’t financially viable to send back. NYT > Business
Returns Are a Headache. More Retailers Are Saying, Just ‘Keep It.’
