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New data reveals a huge rise in complaints, especially at British Gas, putting stress on consumersBritain’s big energy providers have paid more than £20m in compensation to customers for billing mistakes over the past five years, analysis by Guardian Money has found, with British Gas paying out more than a fifth of the total.We analysed cases handled by the Energy Ombudsman, the service which steps in if a customer and energy company are unable to resolve a complaint within eight weeks of it being made. Continue reading…
New data reveals a huge rise in complaints, especially at British Gas, putting stress on consumers
Britain’s big energy providers have paid more than £20m in compensation to customers for billing mistakes over the past five years, analysis by Guardian Money has found, with British Gas paying out more than a fifth of the total.
We analysed cases handled by the Energy Ombudsman, the service which steps in if a customer and energy company are unable to resolve a complaint within eight weeks of it being made.
