They have no fiduciary duty in many cases and can profit from customers’ confusion. But where’s the line between unsavory and illegal? Capital One Financial Corporation, Consumer Financial Protection Bureau, Banking and Financial Institutions, Ethics and Official Misconduct, Interest Rates, Personal Finances, Content Type: Service They have no fiduciary duty in many cases and can profit from customers’ confusion. But where’s the line between unsavory and illegal? NYT > Business